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Vision

Moving People, Enhancing Lives

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Mission

To be the people’s choice by delivering a world-class transport service and lifestyle experience that is safe, reliable and customer-centric

Strategic Thrusts

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Improving Operational Performance

We are committed to raising and sustaining reliability, availability, maintainability, safety and security (RAMSS) for superior service operations and asset management. We will ensure a safe and secure operating environment; this anchors the service that we provide to our commuters.

Highlight 45 new trains delivered for the North-South and East-West Lines for a better travel experience for commuters
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Strengthening Workplace Health

We hold our people to high standards of quality and accountability. We engage and empower each individual to serve with pride, proficiency and professionalism. We optimise our organisational systems and structures for effectiveness.

Highlight 1,400 SMRT frontline service professionals will have undergone Inclusive Service Delivery Programme by mid-2018
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Entrenching Organisational Excellence

We aim to engender a knowledge-driven and intelligent enterprise, with a focus on developing future systems capabilities for Operations & Maintenance, and enabling productivity and process innovation through infocommunications and supply chain transformation.

Highlight Future Systems Office set up to harness digital technology and data analytics for predictive maintenance
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Winning Hearts and Minds

We are focused on delivering excellent customer experiences. We nurture partnerships with our community, to build the trust and confidence of the people of Singapore. We will sustain our corporate social responsibility efforts in enabling mobility and promoting environmental responsibility.

Highlight $30m Gift of Mobility Fund unveiled to aid those with mobility needs in our community
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Driving Sustainable Growth

We continue to develop organic train engineering capabilities, while expanding our train and road operational footprint both locally and overseas. We are gearing up to lead the transformation of urban mobility in Singapore to be future-ready in a digital landscape.

Highlight Thomson-East Coast Line contract awarded for $1.7b and set to open progressively from 2019