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Health and Safety:

Alert icon

1.41

Employee accident frequency rate

Employee accident frequency rate is significantly below the accident frequency rate for the Logistics & Transport sector. According to statistics from the Workplace Safety and Health Institute, Singapore, the accident frequency rate for the industry was 2.8 as at end of June 2017.

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Community:

Community icon

>$2 million

Cash and in-kind sponsorship

Blood donation icon

288 units of blood donated

In two successful blood donation drives at Raffles Place MRT Station concourse in 2017

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Sustainable Procurement:

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> 90%

Spending on local suppliers for the past 3 years

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Customer Satisfaction:

Graph icon
Trains
91.8%
Buses
96.7%

Results from the Public Transport Customer Satisfaction Survey by the Public Transport Council


Trains
64.6
Buses
66.6
Taxis
71.8

Results from the Customer Satisfaction Index of Singapore (average score 0–100) by the Institute of Service Excellence, Singapore Management University

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People:

11.3%

growth in staff strength in 2017

People icon

26%

of employees with more than 15 years of service

People Icon
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Environment:

Fuel icon

58,874 billion litres of bus diesel used

Figure rounded to nearest billion litres. Progressive fleet renewal as well as use of telematics solutions resulted in better fuel efficiency, reducing diesel consumption

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Health and Safety:

Alert icon

1.41

Employee accident frequency rate

Employee accident frequency rate is significantly below the accident frequency rate for the Logistics & Transport sector. According to statistics from the Workplace Safety and Health Institute, Singapore, the accident frequency rate for the industry was 2.8 as at end of June 2017.

Plus icon

Customer Satisfaction:

Graph icon
Trains
91.8%
Buses
96.7%

Results from the Public Transport Customer Satisfaction Survey by the Public Transport Council


Trains
64.6
Buses
66.6
Taxis
71.8

Results from the Customer Satisfaction Index of Singapore (average score 0–100) by the Institute of Service Excellence, Singapore Management University

Plus icon

Community:

Community icon

>$2 million

Cash and in-kind sponsorship

Blood donation icon

288 units of blood donated

In two successful blood donation drives at Raffles Place MRT Station concourse in 2017

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People:

11.3%

growth in staff strength in 2017

People icon

26%

of employees with more than 15 years of service

People Icon
Plus icon

Sustainable Procurement:

Plus icon

> 90%

Spending on local suppliers for the past 3 years

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Environment:

Fuel icon

58,874 billion litres of bus diesel used

Figure rounded to nearest billion litres. Progressive fleet renewal as well as use of telematics solutions resulted in better fuel efficiency, reducing diesel consumption