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Serving our community

At SMRT, we believe in creating a positive impact on the communities we serve. We are committed to conducting our business in an economically, socially and environmentally responsible way, balancing the interests of our stakeholders from our commuters to our employees and business partners.

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Enhancing Lives

SMRT’s corporate social responsibility (CSR) strategy ensures greater alignment between our CSR programmes and our vision of Moving People, Enhancing Lives.

The Enhancing Lives logo portrays a heart and a pair of supporting hands. The heart is synonymous with a caring community, while the hands embody SMRT’s three CSR pillars. The left hand represents our commitment to encouraging environmental sustainability while the right symbolises our efforts in enabling mobility and empowering the community through the arts and education.

The mindful placement of the SMRT roundel reflects SMRT’s place at the heart of our community.

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The intergenerational playground in St Joseph’s Home, the first of its kind built within a nursing home in Singapore, was built with the help of the SMRT Gift of Mobility Fund. The home’s residents and the children from its infant and childcare centre can interact in this common space.

Enabling Mobility

SMRT Gift of Mobility Fund

In August 2017, we achieved a major CSR milestone with the unveiling of the SMRT Gift of Mobility (GoM) Fund. We pledged $30 million in cash and in-kind sponsorships over the next 10 years in aid of those with mobility needs in our community. We invite Social Service Organisations in Singapore to tap on this integrated giving platform to enhance the lives of the elderly and those with special mobility needs.

SMRT’s Gift of Mobility Taxi Vouchers

The GoM programme was launched in 2008. Now known as SMRT’s GoM Taxi Vouchers, it aims to provide financially needy individuals with physical disabilities and mobility impairment with point-to-point transfers so that they can receive their medical treatment, seek employment or go to work until a more permanent transport solution becomes available.

To date, the initiative has disbursed over $1.6 million and helped close to 8,000 beneficiaries through our seven adopted charities – AWWA, Bizlink Centre, Cerebral Palsy Alliance Singapore, Geylang East Home for the Aged, Handicaps Welfare Association, Muscular Dystrophy Association (Singapore) and SPD – and Community Development Councils.

SMRT
The intergenerational playground in St Joseph’s Home, the first of its kind built within a nursing home in Singapore, was built with the help of the SMRT Gift of Mobility Fund. The home’s residents and the children from its infant and childcare centre can interact in this common space.
SMRT
Beneficiaries from the Muscular Dystrophy Association (Singapore) enjoyed the unique art installations in our Circle Line network.

Empowering through the Arts and Education

Art in Transit

SMRT actively supports the local arts scene. Since 2011, we have been working with Art Outreach, a non-profit organisation that promotes art education in Singapore, to conduct the Art in Transit tour in the Circle Line stations. To date, we have conducted close to 470 tours and reached out to more than 8,300 students and members of the public.

On 15 November 2017, SMRT piloted a special edition of Art Outreach for Persons with Disabilities. Eight wheelchair-bound beneficiaries from the Muscular Dystrophy Association (Singapore) participated in the outreach. As they enjoyed art installations, participants were also introduced to some of the Commuter Experience Touchpoints in our Circle Line network designed to enhance their commuting experience.

Learning Journeys

The SMRT Learning Journey is an educational programme that is part of our ongoing efforts to improve safety and service reliability. Specially for students between 12 and 16 years old, the programme includes a customised train ride, an introduction to the fully automated Circle Line’s Operations Control Centre and a bus ride. The journey highlights safety and security features within our train and bus network, and shows students how they can play a role in ensuring safe and enjoyable journeys on our network. In 2017, over 900 participants embarked on our Learning Journey.

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Beneficiaries from the Muscular Dystrophy Association (Singapore) enjoyed the unique art installations in our Circle Line network.

Encouraging Environmental Sustainability

We believe that a sustainable company creates more value in the world over and above the resources it uses. To support our green initiatives, SMRT has established four sub-committees to spearhead our environmental sustainability pillars of Energy, Water, Waste Management and Green Advocacy.

Energy Reduction

SMRT’s energy consumption and production data as well as greenhouse gas emission levels are submitted to the authorities yearly. Our ongoing energy-saving practices support our goal to promote environmental sustainability among our business partners, commuters and employees. Our current initiatives include the completion of the Solar Photovoltaic System in Bishan Depot, which aims to reduce 550 tonnes of carbon footprint annually; the switch to energy-efficient LED lighting systems in Toa Payoh, Clementi and Novena MRT stations, which will have 50% lower lighting energy consumption; and district cooling at Raffles Place MRT station, a system of using chilled water to cool air, which aims to achieve more than 40% in energy savings.

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Our washing plants make use of recycling to save thousands of litres of water when washing our trains and buses.

Water Conservation

Opened in 2017, the new 26-hectare Tuas Depot features a unique and green train wash. The fully automated system is the first of its kind to harvest rainwater as a supplementary water source. Water is also recycled after each wash, and Newater is used in the final rinse. The system can wash a six-car train in under three minutes.

Our other water conservation initiatives include a dual-cycle recycling feature at the train and bus washing plants. The first cycle uses the recycled water (1,000 litres) while the second uses fresh water. The water from the second rinsing of the vehicles is collected in recycling tanks for pre-washing the next train or bus. This approach saves 1,000 litres of fresh water per wash.

SMRT’s Green Committee continues to raise public awareness of the importance of water conservation by collaborating with the PUB with initiatives such as the placement of water conservation decals at the washrooms in MRT stations along the North-South and East-West Lines. SMRT was also named an esteemed partner of PUB for Singapore World Water Day 2017.

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Our washing plants make use of recycling to save thousands of litres of water when washing our trains and buses.

Waste Management & Green Advocacy

At SMRT, our aim is to decrease the amount of waste we generate in the course of our day-to-day operations. Our efforts include the collection, transport, processing, recycling and disposal of waste materials, with emphasis on prevention, reuse and recycling. For instance, waste water left over from our train-washing plants are treated. Oil and sand particles are filtered out, the pH level of the water is neutralised, and harmful metal-based pollutants are removed.

In our office environment, we have moved to decrease paper wastage in our daily work by implementing EchoSign and Smart Printing options by Fuji Xerox.

SMRT received our eco-office recertification from the Singapore Environment Council in March 2017. It is valid for the next three years, ending March 2020.

In addition, our Green and Waste Management Committee were present at SMRT’s Safety, Security and Quality (SSQ) Day 2017 to share the Group’s waste management efforts with our employees. Employees were also taught how to recognise and safely dispose of toxic waste.

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Our Inclusive Service Delivery Programme enhances the training and development of SMRT frontline service professionals to enable them to better assist priority passengers in their daily commute.

Corporate Volunteerism

As SMRT strengthens its CSR efforts, employee involvement is also essential in supporting and enriching our ongoing community initiatives. In 2017, SMRT employees contributed close to 700 volunteer hours to bring joy and make a difference in people’s lives. Our volunteers supported a number of initiatives including SPD’s Ability Walk, Singapore Red Cross’ Blood Donation Drive and activities organised by one of our adopted charities, Geylang East Home for the Aged.

Culture of Inclusiveness

At SMRT, we adopt a holistic approach towards facilitating mobility.

On 18 September 2017, we rolled out the first Inclusive Service Delivery Programme. This programme was developed to enhance the training and development of all SMRT frontline service professionals to enable them to better assist priority passengers in their daily commute. Done in collaboration with the NTUC Learning Hub, we took reference from the Ministry of Social and Family Development’s goal of creating a barrier-free transport network for the silver economy and physically challenged, the Land Transport Authority’s agenda of building “an inclusive transport system which is friendly to families with young children and special needs” as well as Support SG Care’s movement of a caring, compassionate and inclusive society. By mid-2018, over 1,400 of our frontline staff would have completed the training.

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Our Inclusive Service Delivery Programme enhances the training and development of SMRT frontline service professionals to enable them to better assist priority passengers in their daily commute.
Case Study

SMRT Gift of Mobility Fund

Launch of intergenerational playground in St Joseph’s home, the first project in the SMRT Gift of Mobility Fund
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In partnership with Community Chest, the GoM Fund helps those with mobility needs in our society.

The SMRT Gift of Mobility (GoM) Fund, unveiled on 16 August 2017 in commemoration of SMRT’s “Thirty Years of Giving”, pledges $30 million in cash and in-kind sponsorships over the coming years to serve the community and build a more inclusive society.

In partnership with Community Chest, the GoM Fund helps those with mobility needs in our society. Social Service Organisations can tap on this fund to explore partnership opportunities to improve mobility and inclusivity.

As GoM Fund’s first project, SMRT Corporation Ltd donated $100,000 towards an intergenerational playground in St Joseph’s Home at Jurong West. Unveiled on 28 August 2017 by Senior Minister of State for Health, Ms Amy Khor, the playground is the first of its kind built within a nursing home in Singapore. It provides a common space for the home’s residents and the children from its infant and childcare centre to interact, improving their overall well-being.

Strategic Thrusts

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